- Treat everyone just as you would like to be treated.
- Always be honest and tell the truth the whole truth and nothing but the truth. Understand that anytime a statement is made to mislead someone else, it is lying. Knowingly using half-truths, exaggerations, innuendos, etc. is still lying.
- Operate with the highest ethics in our business and show respect of all other people and all occupations.
- Be candid and kind. But if you believe that you cannot be both, be candid because that is the kindest you can be in the long run.
- Always give 13 units for a dozen
- Attempt to see people as they are, not as they appear to be even by their actions.
- Whether right or wrong, treat customers with respect. Always strive to understand that his/her perception is their reality and respond appropriately to their reality, not our reality.
- Use our business as a foundation to promote excellence in service for our community and beyond.
Our Vision, Our Mission, Our Dream
It is our vision to help create a better life for others by increasing the health of their indoor environments.
It is our mission to be the best-in-class comprehensive provider of sanitizing and cleaning service solutions in order to promote indoor environmental health for all facilities. By providing these solutions, it will greatly remove or destroy existing germs as quickly and economically as possible. The result will be a healthier building environment, as well as healthier employees, students and faculty.
It is our dream to raise awareness of the dangers of unsanitized surfaces and poor indoor air quality in the workplace. We will provide a viable economical solution for creating healthy environments, generating higher levels of productivity and lower rates of illness all while saving our clients’ money. It is our goal to make every facility truly healthy for everyone in order to produce a better environment.
Meet Our Expert Team
All great companies are staffed by great people, and Non-Core Business Solutions is no exception. As a company that specializes in sanitizing and cleaning for health in public schools, colleges, medical facilities, offices, plants, and airports, we have to be knowledgeable in many fields.
While we employ hundreds of valuable team members that contribute to the success we’ve upheld since 1959, here are the top people that make NCBS the powerful commercial sanitizing and cleaning company it is today:
Our founder and CEO, James S. Ray, Sr., gained his commercial cleaning and expertise working as an engineer for one of the two largest janitorial services companies in Atlanta, Georgia. During that time, he developed methods and procedures for improving the performance of custodial workers, which he has carried over to NCBS.
Mr. Ray majored in math and has degrees in math from Mercer University, industrial engineering from Georgia Tech, and a MBA from University of North Carolina in Greensboro, as well as leadership training at U.S. Navy Officers Candidate School. He’s taught high school science, college physics, and has served as a line officer with the U.S. Navy.
Mr. Ray has served on the board of directors of the Building Service Contractors International and is a Certified Building Service Executive (CBSE), the highest designation this organization gives. He has been Vice Chairman of the United Way of Greensboro, Vice President of the Better Business Bureau of Greensboro, he is a life member of the Greensboro Chamber of Commerce, has been a Rotarian for over 50 years, and has served in many other leadership roles in his church and the community.
Richard Gaines is head of our accounting department and has organized it into the best shape ever. He boasts extensive experience as an accountant and consultant, along with other financial roles that have fueled his career.
Susan Luu manages our corporate office. Susan’s kind, upbeat demeanor keeps our hundreds of employees accountable and satisfied with her flawless organizational skills and payroll processing.
Safety Training Manager
With 17 years as our production supervisor and training manager, Samantha Ginsmer oversees safety training. After she took over the safety training, our incidences of accidents two years ago almost dropped to zero. Last year, we had zero incidents.
Eastern Carolina Division
One of our best division managers, Ricky Stanley presides over Eastern Carolina, headquartered in Raleigh. Ricky brings decades of industry experience and extensive cleaning knowledge regarding businesses, plants, schools, and other organizations. Ricky gets many letters complimenting our service and praising his exemplary customer service and ability to make a building shine.
Western Carolina Division
Ronnie Burnett is the Division Manager over this division. Ronnie has been with us seven years, and is a fast learner. Known for his exceptional customer service, clients look to his leadership and reliable professionalism. Ronnie is top among our managers when it comes to applying company industrial engineering principles.
Robert Borders is the manager of this region, and has been with us for more than 46 years. His experience, dedication to service, and knowledge of this business is unsurpassed. His customers will swear there’s no better man than Robert.
Our team members are people you will like, and we all believe in doing it right. Each employee undergoes rigorous training and screening to uphold our core values of honesty, responsibility, commitment, and respect for all.